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Return & Exchange Policy
Last Updated: August 1, 2025
At Southern Belle & Sea™, each piece is thoughtfully designed and crafted—many are custom, made-to-order, or personalized just for you.
Because of this, all sales are final except in the rare case of a manufacturing defect or incorrect item.
No Returns or Exchanges For
We cannot accept returns, refunds, or exchanges if:
- You change your mind after ordering.
- The item does not fit due to incorrect sizing details provided by you.
- The product looks different than expected due to personal preference.
- Color variations occur from differences in device screen settings.
- The item is damaged after delivery.
Eligible Returns
We will gladly replace or refund your order only if:
- The product is defective due to a manufacturing error.
- You received the wrong item.
- The item was damaged in transit.
In these cases, please contact us within 7 calendar days of delivery with clear photos of the item and packaging.
Custom & Personalized Items
All custom, personalized, or made-to-order products are non-refundable and non-returnable unless they arrive damaged or defective.
Please double-check personalization details, spelling, and sizing before placing your order.
How to Request a Replacement
- Email us at admin@southernbelleandsea.com within 7 days of delivery.
- Include your order number, a brief description of the issue, and photos of the product and packaging.
- Our team will review and respond within 2–3 business days.
Shipping Costs
Shipping costs are non-refundable. If an eligible return is approved, we will cover return shipping for defective or incorrect items.
By placing an order, you agree to this Return & Exchange Policy.
